Terms of Service

These Terms of Service ("Terms") govern your access to and use of https://luuln.com and any related applications, tools, and services operated by LuuLn (the "Site" and "Services").

LuuLn is operated by Tyler Kai Aguilera, a sole proprietor located in Orange County, California ("LuuLn," "we," "us," or "our").

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1. RELATIONSHIP TO CLIENT AGREEMENTS

These Terms govern general use of the Site. If you are a client of LuuLn, your engagement is governed by a separately executed Social Media Content Services Agreement. Where these Terms conflict with that agreement, the Services Agreement controls as to the subject matter it addresses.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding contract. If you use the Site on behalf of an organization, you represent that you have authority to bind that organization.

The Site is intended for healthcare businesses and professionals in the United States. It is not directed to consumers seeking medical care.

3. ACCOUNTS

Where the Site offers account registration:

• You must provide accurate and current information.
• You are responsible for safeguarding your credentials and for all activity under your account.
• You must notify us promptly at tyler@luuln.com of any unauthorized access.
• We may suspend or terminate accounts that violate these Terms.

Authentication may be handled by a third-party provider. Your use of that provider is subject to its own terms.

4. ACCEPTABLE USE

You agree not to:

• Use the Site or Services for any unlawful purpose or in violation of any applicable regulation, including healthcare advertising and privacy law;
• Submit Protected Health Information or individually identifiable patient information through any LuuLn channel;
• Impersonate any person or misrepresent your professional credentials, licensure, or affiliation;
• Attempt to gain unauthorized access to our systems, accounts, or data;
• Reverse engineer, decompile, scrape, or attempt to derive the source code, prompts, orchestration logic, or underlying methodology of our Services;
• Use automated means to access the Site except for standard search engine indexing;
• Interfere with or disrupt the Site, including by transmitting malware or overloading our infrastructure;
• Resell, sublicense, or provide the Services to third parties without our written consent;
• Use our content, marks, or materials to train a machine learning model.

We may investigate and take any action we consider appropriate, including suspension, termination, and referral to law enforcement.

5. NO MEDICAL ADVICE

Nothing on this Site or produced through our Services constitutes medical advice.

LuuLn is a marketing and communications provider. We are not a healthcare provider, do not practice medicine, and do not evaluate, diagnose, or treat any condition.

Content produced through our Services is general health education and marketing material intended for publication by licensed healthcare professionals who review and approve it. Readers of that content should consult a qualified healthcare professional regarding their own circumstances.

6. AI-GENERATED CONTENT

Our Services use artificial intelligence to generate content.

You acknowledge that AI-generated output may contain errors, inaccuracies, outdated information, fabricated citations, or statements requiring professional correction.

All content produced for clients is delivered for human review and is published only after the client's express approval. The reviewing professional is responsible for verifying accuracy, appropriateness, and regulatory compliance before approving.

The intellectual property status of AI-generated material is unsettled in some jurisdictions. We make no representation that AI-generated output is protectable by copyright.

7. INTELLECTUAL PROPERTY

7.1 Our Property

The Site and its contents — including text, graphics, logos, software, prompts, workflows, methodologies, and the "LuuLn" name and marks — are owned by LuuLn or its licensors and are protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable license to access the Site for its intended purpose. No other rights are granted.

7.2 Your Content

You retain ownership of materials you submit. By submitting materials, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and process them solely to operate and provide the Services.

You represent that you have all rights necessary to submit those materials and that they do not infringe any third-party right.

7.3 Feedback

If you send us suggestions or feedback, we may use them without restriction or compensation.

8. THIRD-PARTY SERVICES

The Services rely on third-party platforms including social media networks, publishing tools, AI providers, hosting providers, and payment processors. We do not control these third parties and are not responsible for their availability, performance, policies, pricing, content decisions, or account actions.

Your use of any third-party service is governed by that party's terms. Connecting a social media account to our Services does not change your obligations to that platform.

9. FEES

Site access is free unless otherwise stated. Paid Services are governed by a Services Agreement and its Service Plan. Payments are processed by a third-party processor; we do not store full payment card details.

Except as stated in a Services Agreement or as required by law, fees are non-refundable.

10. TERMINATION

We may suspend or terminate your access to the Site at any time, with or without cause or notice. You may stop using the Site at any time.

Sections 5, 6, 7, 11, 12, 13, and 14 survive termination.

11. DISCLAIMERS

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, secure, error-free, or that defects will be corrected.

We make no guarantee of any marketing result, including engagement, reach, follower growth, leads, patient acquisition, or revenue. Platform algorithms and distribution are outside our control.

Some jurisdictions do not allow exclusion of certain warranties, so some exclusions may not apply to you.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUULN AND ITS PERSONNEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO YOUR USE OF THE SITE OR SERVICES.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so some may not apply to you.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LuuLn and its personnel from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising from: (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any law or third-party right; (d) content you submit or approve for publication; or (e) your submission of protected health information in violation of Section 4.

14. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

You agree to exclusive jurisdiction and venue in the state and federal courts located in Orange County, California.

Before filing any claim, you agree to contact us at tyler@luuln.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Any claim must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

15. CHANGES TO THESE TERMS

We may modify these Terms at any time. The "Last Updated" date reflects the most recent revision. Material changes will be announced on the Site or by email where we have your address. Continued use after changes take effect constitutes acceptance.

16. GENERAL

Entire Agreement. These Terms, together with the Privacy Policy and Data Deletion Policy, are the entire agreement regarding the Site.

Severability. If any provision is unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in effect.

No Waiver. Our failure to enforce any provision is not a waiver.

Assignment. You may not assign these Terms. We may assign them freely, including to an entity subsequently formed to operate the business.

Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

17. CONTACT

LuuLn Tyler Kai Aguilera, sole proprietor Irvine, California tyler@luuln.com